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The Caravan Concept Privacy Policy


This Privacy Policy describes the personal data that is collected and the way that data is used, shared and protected when you use

(“Website”). It also tells you about your privacy rights, how the law protects you and how you can contact us.


We use your Personal Data to provide and improve the Website. By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.



Personal Information We Collect


We receive, collect and store any information you enter on our Website or provide us in any other way. We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share certain information about your use of our site with our trusted social media, advertising and analytics partners.


The information we collect includes your:

  • contact details, including name, e-mail, telephone number and delivery and billing address;

  • comments, feedback, product reviews, recommendations:

  • user and account information, including your username, password and unique user ID;

  • personal information, including your gender, city, date of birth and your purchase history;

  • images, photos, videos or other documents you may send to us such as .doc and .PDF files;


When you message us through a contact form on our website, as part of the process, we collect personal information you give us such as your name, phone number, address and email address. Your personal information will be used for the specific reasons stated below only.


We may also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.



We collect Device Information using the following technologies:


    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

    - “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Website.


We also use Google Analytics, Google Adwords and Facebook to help us understand how our customers use the Website as well as to target ads. We allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect or receive information about your interaction with us on our Website.


 -you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:




How Do We Use Your Personal Information?


We use your information:


  • To provide and maintain our website, including to monitor the usage of our website.

  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

  • To manage your requests: To attend and manage your requests to us.

  • To operate, improve and maintain our activities, products and services: We use the personal data you provide to us to operate our business. For example, when you make an inquiry or a purchase, we use this information for accounting, auditing and other internal purposes.

  • For research and analysis purposes: We use data about how our visitors use our Website to understand consumer behaviour and preferences in order to optimize our Website and improve your user experience. We also generate analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns

  • To ensure our safety and that of others: We may also use your personal data to prevent or detect fraud, abuse, unlawful use, violations of our Privacy Policy, and to comply with court decisions, government requests or the law.



As described above, we also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at


You can opt out of targeted advertising here:


    GOOGLE -


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:




Links to Other Websites


Our Website may contain links to other websites that are not operated by us. If You click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.


We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.




Security of Your Personal Data


The security of Your Personal Data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.




Your Rights


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including to Canada and the United States.




Retention of Your Personal Data


The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer time periods.






We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.





For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at

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